PUBLIC TRANSPORT - METRO

Common Strategies

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SHARING SIMPLE VIDEOs

Simple videos that highlight all the do’s and don’ts before, after and during a trip for both service providers and commuters- can be short videos for different areas (think airport security check videos)

CREATING A SAFETY CLIMATE

Creating a safety climate on metro stations and in metro compartments, wherein, facilities display signage that shows their institutional commitment to safety, cleanliness and orderliness to build trust among general public and also also increase motivation among staff

Commitment Pledges

Staff members and other service providers are made to take oaths at the start of each day to practice the protective behaviours which could increase their practice of the behaviours through the day

COVID-19 DASHBOARD

Placing a simple dashboard, at a key prominent areas, which includes the number of positive COVID-19 cases and deaths identified in the area and is updated daily. This can be accompanied with a simple poster urging everyone to practice the Covid-19 protective behaviours of social distancing, mask wearing and handwashing.

CHAMPIONS WALL

Creating a Champions Wall on the metro stations showcasing all staff members hand-washing/sanitizing and  wearing  masks regularly –  Instilling sense of safety, security and confidence amongst all commuters for availing public transport services and also serving as a motivation for staff

BUDDY SYSTEM

Putting in place a buddy system for all staff members at every metro station to ensure enforcement and compliance of all protective behaviours – This will act as a good monitoring and reminder mechanism for ensuring the practice of hand washing/sanitizing and mask wearing.

ROTATIONAL OPENING

Having a schedule of when different shops can open in the metro to regulate the footfall – of not having too many people crowd in a few shops or  of not having too many shops open to attract crowds.